Membangun Motivasi Kerja Karyawan
##plugins.themes.academic_pro.article.main##
Abstract
ABSTRAK
Fenomena pada industri saat ini bermula dari sumber daya manusia, dimana dibutuhkan tingkat motivasi kerja untuk mendukung kinerja perusahaan yang lebih baik. Menelaah dari fenomena, maka penelitian fokus pada kajian implementasi sistem manajemen mutu ISO, budaya kualitas dan internal service quality pada peningkatan motivasi kerja karyawan. Penelitian dilakukan melalui survey pada karyawan perusahaan dengan studi kasus pada PT Citra Teknik Medica yang memiliki masalah pada motivasi kerja karyawan. Data didapat dari karyawan melalui kuesioner, dengan total terdapat 74 responden. Hasil penelitian ditemukan bahwa sistem manajemen muti ISO, budaya kualitas dan internal service quality memiliki dampak signifikan pada peningkatan motivasi karyawan. Penelitian ini memiliki manfaat untuk industri secara umum, dimana perilaku organisasi berkaitan tentang motivasi karyawan penting untuk diperhatikan.
Kata Kunci: Manajemen Mutu ISO, Budaya Kualitas, Internal Service Quality, Motivasi Kerja
ABSTRACT
The phenomenon in the industry currently starts from human resources, which requires a level of work motivation to support better company performance. Examining the phenomenon, the research focuses on the study of the implementation of ISO quality management systems, quality culture and internal service quality on increasing employee work motivation. The study was conducted through a survey of company employees with a case study at PT Citra Teknik Medica who had problems with employee motivation. Data obtained from employees through questionnaires, with a total of 74 respondents. The results of the study found that the ISO management system, quality culture and internal service quality had a significant impact on increasing employee motivation. This research has benefits for industry in general, where organizational behavior related to employee motivation is important to pay attention to.
Keywords: ISO, Quality Culture, Internal Service Quality, Motivation
##plugins.themes.academic_pro.article.details##
References
Asonitis, S., & Kostagiolas, P. a. (2010). An analytic hierarchy approach for intellectual capital: Evidence for the Greek central public libraries. Library Management, 31(3), 145–161. http://doi.org/10.1108/01435121011027327
Burnham, T. C. (2013). Toward a neo-Darwinian synthesis of neoclassical and behavioral economics. Journal of Economic Behavior and Organization, 90, S113–S127. http://doi.org/10.1016/j.jebo.2012.12.015
Castka, P., Prajogo, D., Sohal, A., & Yeung, A. C. L. (2015). Understanding firms selection of their ISO 9000 third-party certifiers. International Journal of Production Economics, 162, 125–133. http://doi.org/10.1016/j.ijpe.2015.01.012
Dang, N., Nhat, D., & Hau, L. N. (2007). Determinants Of Retail Service Quality - A Study Of Supermarkets In Vietnam. Science & Technology Development, 10(8), 15–23.
Fu, S., Chou, S., Chen, C., & Wang, C. (2015). Assessment and cultivation of total quality management organisational culture – an empirical investigation. Total Quality Management & Business Excellence, 26(2), 123–139. http://doi.org/10.1080/14783363.2014.970760
Gaspersz, V. (2006). Continous [sic] cost reduction through Lean-Sigma approach: strategi dramatik reduksi biaya dan pemborosan menggunakan pendekatan Lean-Sigma. Gramedia Pustaka Utama.
Hasibuan, M. S. P. (2009). Manajemen Sumber Daya Manusia. Jakarta: Bumi Aksara.
Harvey, L., & Stensaker, B. (2008). Quality culture : understandings , boundaries and linkages. European Journal of Education, 43(4), 427–442.
Hughes, M., & Morgan, R. E. (2007). Deconstructing The Relationship Between Entrepreneurial Orientation and Business Performance at The Embryonic Stage of Firm Growth. Industrial Marketing Management, 36, 651–661.
Jahanshahi, A. A., Gashti, M. A. H., Mirdamadi, S. A., Nawaser, K., & Khaksar, S. M. S. (2011). Study the Effects of Customer Service and Product Quality on Customer Satisfaction and Loyalty. International Journal of Humanities and Social Science, 1(7), 253–260.
Koesmono, H. T. (2005). Pengaruh Budaya Organisasi Terhadap Motivasi Dan Kepuasan Kerja Serta Kinerja Karyawan Pada Sub Sektor Industri Pengolahan Kayu Skala Menengah Di Jawa Timur. Jurusan Ekonomi Manajemen, 7(2), 171–188.
Layton, R. A. (2016). There could be more to marketing than you might have thought! An invited paper, by Professor Roger Layton. Australasian Marketing Journal, 24(1), 2–7. http://doi.org/10.1016/j.ausmj.2016.02.001
Leitoniene, S., Sapkauskiene, A., & Dagiliene, L. (2015). Theoretical Issues and Practical Implications of Corporate Social Accounting and Reporting in Lithuania. Procedia Economics and Finance, 32(15), 1713–1723. http://doi.org/10.1016/S2212-5671(15)01477-X
Leshabari, M. T., Muhondwa, E. P. Y., Mwangu, M. a, & Mbembati, N. a a. (2008). Motivation of health care workers in Tanzania: a case study of Muhimbili National Hospital. East African Journal of Public Health, 5(1), 32–37. http://doi.org/10.4314/eajph.v5i1.38974
Rusdi, N. H., Primiana, I., Sule, E. T., & Cahyandito, M. F. (2018). Investors Psychology: Mediator of CSR and Market Capitalization. IOP Conference Series: Materials Science and Engineering, 288(1). http://doi.org/10.1088/1757-899X/288/1/012106
Semuel, H., & Zulkarnain, J. (2011). Pengaruh Sistem Manajemen Mutu ISO Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan. Jurnal Manajemen Dan Kewirausahaan, 13(2), 162–176.
Syarifuddin, D. (2013). Kualitas Pelayanan Objek Wisata, Menuju Kepuasan Pengunjung. (Dampak Kualitas Pelayanan terhadap Kepuasan Pengunjung Objek Wisata Karang Setra Bandung). Jurnal Insentif Kopertis Wilayah IV.
Syarifuddin, D. (2017). Competitive Advantage on Hotel Industry in Pekanbaru Indonesia. Internasional Business Management, 11(2), 397–406.
Syarifuddin, D. (2014). Pengaruh Pelatihan dan Pengembangan Terhadap Motivasi dampaknya Terhadap Prestasi Kerja Karyawan di Lokawisata Baturraden. Jurnal Pariwisata. https://ejournal.bsi.ac.id.
Williams, C., & Lee, S. H. (2014). Knowledge flows in the emerging market MNC: The role of subsidiary HRM practices in Korean MNCs. International Business Review, 25(1), 233–243. http://doi.org/10.1016/j.ibusrev.2014.08.011