Eriyani T, Yudipaty S, Witdiawati, Rosidin U. GAMBARAN RESPONSIVENESS, TANGIBLES, DAN EMPATHY PADA KARYAWAN DI POLIKLINIK MATA. jkep. 2021;9(2):271-277. Accessed November 10, 2026. https://ejurnal.ars.ac.id/index.php/keperawatan/article/view/617