PENGARUH SERVICE EXCELLENT TERHADAP CITRA PERUSAHAAN DAN LOYALITAS PELANGGAN: THEORETICAL REVIEW. j. sains manaj. [Internet]. 2022 Feb. 7 [cited 2025 Sep. 19];4(1):8-17. Available from: http://ejurnal.ars.ac.id/index.php/jsm/article/view/660