Harapan, Kepuasan dan Loyalitas Tamu Menginap di Hotel Berbintang Kota Bandung. j. sains manaj. [Internet]. 2019 Aug. 15 [cited 2025 Sep. 22];1(1):1-9. Available from: https://ejurnal.ars.ac.id/index.php/jsm/article/view/77