Harapan, Kepuasan dan Loyalitas Tamu Menginap di Hotel Berbintang Kota Bandung. Jurnal Sains Manajemen, [S. l.], v. 1, n. 1, p. 1–9, 2019. DOI: 10.51977/jsm.v1i1.77. Disponível em: https://ejurnal.ars.ac.id/index.php/jsm/article/view/77. Acesso em: 22 sep. 2025.