Implementasi Customer Relationship Management (CRM) Melalui Kepercayaan Pelanggan dan Dampaknya Terhadap Loyalitas Pelanggan . Service Management Triangle: Jurnal Manajemen Jasa, [S. l.], v. 2, n. 2, p. 64–80, 2021. Disponível em: https://ejurnal.ars.ac.id/index.php/jsj/article/view/274. Acesso em: 14 oct. 2025.