Pengaruh Physical Evidence dan Customer Experience Terhadap Kepuasan Pengunjung Museum (Konferensi Asia Afrika). Service Management Triangle: Jurnal Manajemen Jasa, [S. l.], v. 2, n. 1, 2020. Disponível em: https://ejurnal.ars.ac.id/index.php/jsj/article/view/237. Acesso em: 14 oct. 2025.